Help and contact

Contact

Email us at [contact@jouwdomein.nl]. We usually respond within a few working days.

Frequently asked questions

How do I invite my partner?

Go to Settings › Household › Invite partner and share the code. Your partner installs the app, signs in, chooses Or join your partner and enters the code. The code works once and is valid for 7 days.

How do I make a backup?

Via Settings › Data › Download backup (JSON). You get a JSON file that you can restore later.

How do I cancel my subscription?

Subscriptions run through Apple. On your iPhone, open Settings › your name › Subscriptions, choose DUO Wallet and tap Cancel Subscription. For a refund, go to reportaproblem.apple.com.

How do I delete my account?

In the app via Settings › Account › Delete account. This erases your account immediately. If you were the last member of your household, we also erase all data of the household. If it does not work in the app, email us from the email address of your account. Please note: you cancel your subscription separately with Apple.

My receipt is not read correctly.

Make sure there is good light and take a straight photo that shows the whole receipt. You can check and adjust everything before you save.